How we handle traveller and inquiry information.

We collect only the information reasonably needed to respond to travel inquiries, prepare quotations, support booking administration, and deliver confirmed services.

• Contact details such as name, email address, phone or WhatsApp number, country of residence, and preferred communication channel.
• Travel details such as dates, group size, nationality, arrival and departure points, itinerary interests, hotel preferences, rooming needs, and budget or service category.
• Traveller details needed for booking support, such as passport names, passport or permit information, dates of birth, flight details, dietary requirements, health or mobility needs, and emergency contacts.
• Website or communication details such as messages sent through forms, email, WhatsApp, chatbot interactions, and ordinary technical information generated by website use.

Personal information is used for inquiry handling, quotation preparation, booking coordination, visa or permit guidance, legal compliance, service delivery, and guest support.

• To answer questions, recommend suitable routes, prepare personalised itineraries, and issue quotations or invoices.
• To coordinate services with guides, drivers, hotels, restaurants, airlines, activity providers, government offices, and other relevant suppliers.
• To provide pre-arrival updates, during-tour assistance, emergency support, booking records, receipts, and post-travel follow-up.
• To investigate service issues, process refunds or overpayments, preserve booking records, meet legal requirements, and protect the Company, guests, staff, and suppliers from misuse or fraud.

We share information only where reasonably required for travel planning, booking administration, service delivery, legal compliance, payment handling, or guest support.

• Information may be shared with hotels, guides, drivers, airlines, restaurants, activity providers, payment processors, government offices, or suppliers where needed for the requested or confirmed service.
• Passport, nationality, flight, visa, permit, and rooming details may be shared only where necessary for travel arrangements or official processes.
• Information may be shared with professional advisers, authorities, or dispute-resolution bodies where legally required or reasonably necessary to protect legitimate rights.
• We do not sell personal information to unauthorised third parties.

Booking a tour is not automatic consent to marketing or commercial use of identifiable traveller images.

• We may send booking-related communications without separate marketing consent because they are needed for inquiry handling, quotation, booking, or travel administration.
• Promotional newsletters, campaign messages, or marketing follow-ups are sent only where allowed by applicable law and communication preferences.
• Identifiable guest photographs or videos will not be used for marketing without separate permission.
• Travellers may ask us to stop non-essential marketing communication through the official contact email.

We take reasonable steps to protect personal information and keep appropriate booking records.

• Booking records may include quotation versions, invoices, terms versions, acceptance or payment evidence, receipts, amendments, and relevant correspondence.
• Records are retained for business, tax, legal, operational, dispute-resolution, and audit purposes where appropriate.
• Access to traveller information is limited to people or service providers who reasonably need it for travel administration or support.
• No online or electronic system can be guaranteed completely secure, so travellers should avoid sending unnecessary sensitive information unless it is needed for travel planning or booking.

Travellers may contact us about their personal information, communication preferences, or correction needs.

• Travellers may request correction of inaccurate contact, passport, travel, rooming, dietary, or other booking information.
• Travellers may ask questions about how their information is used or shared for a booking.
• Some information may need to be retained where required for legal, tax, accounting, supplier, dispute, or booking-record reasons.
• Privacy/data requests may be sent to info@theunseenhimalayas.com.

Our website may include general travel information, images, route descriptions, third-party links, and service references.

• Website descriptions, photographs, travel times, festival dates, prices, hotel information, and third-party links are provided in good faith and may change.
• Third-party websites are controlled by their operators and may have their own privacy practices.
• The confirmed quotation and booking confirmation prevail for a specific booking.
• Questions about website content or privacy can be sent to the official company email.